Terms of Service
Effective Date: 1 November 2025
These Terms of Service (“Terms”) govern your access to and use of the Socialscale platform and related services (“Services”) provided by FRL Limited, a company incorporated in Hong Kong (“Socialscale”, “FRL”, “we”, “our”, or “us”).
By creating an account, accessing, or using the Services, you agree to these Terms.
1. Services
Socialscale provides software and related services that enable businesses, agencies, creators, and other users to manage creator collaborations, content, affiliate programs, storefronts, social commerce activities, and related workflows.
We may modify, improve, or discontinue parts of the Services at any time.
2. Accounts
You are responsible for maintaining the security of your account and credentials.
You agree to provide accurate information and keep your account information up to date.
You are responsible for all activities conducted through your account.
3. Acceptable Use
You agree not to:
Use the Services in violation of any applicable law or regulation.
Upload, distribute, or promote unlawful, fraudulent, misleading, or harmful content.
Interfere with the operation or security of the Services.
Attempt to gain unauthorized access to any systems or accounts.
Use the Services to infringe the intellectual property rights of others.
We may suspend or terminate accounts that violate these Terms.
4. User Content
You retain ownership of any content, data, materials, images, videos, text, or other information you upload or submit through the Services (“User Content”).
You grant Socialscale a worldwide, non-exclusive, royalty-free license to host, store, process, display, and use User Content solely for the purpose of operating and improving the Services.
You represent that you have all rights necessary to upload and use such content.
5. Creator and Affiliate Programs
Socialscale may facilitate creator collaborations, affiliate programs, commissions, payouts, storefronts, and related activities.
Unless explicitly agreed otherwise:
Socialscale is not a party to agreements between brands, creators, agencies, or affiliates.
Users are responsible for complying with applicable advertising, disclosure, tax, and consumer protection laws.
Users are responsible for ensuring the accuracy of any promotional content they publish.
6. Fees and Payments
Certain Services may require payment.
Fees, subscription plans, transaction fees, and billing terms will be presented separately through the platform or an applicable order form.
All fees are non-refundable unless required by law or otherwise agreed in writing.
Failure to pay may result in suspension or termination of access to the Services.
7. Intellectual Property
The Services, software, trademarks, logos, designs, and related materials are owned by FRL Limited or its licensors and are protected by applicable intellectual property laws.
Except as expressly permitted, you may not copy, modify, distribute, reverse engineer, or create derivative works from the Services.
8. Third-Party Services
The Services may integrate with third-party platforms, including social media platforms, e-commerce platforms, payment providers, advertising platforms, and AI providers.
We are not responsible for the availability, content, functionality, or policies of third-party services.
Your use of such services may be subject to separate terms and conditions.
9. AI Features
Certain features may use artificial intelligence or automated systems.
AI-generated outputs may contain inaccuracies, errors, or incomplete information.
You are solely responsible for reviewing and validating any AI-generated content before publication or use.
10. Disclaimer
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRL LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted, secure, or error-free operation of the Services.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRL LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SOCIALSCALE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to defend, indemnify, and hold harmless FRL Limited and its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, and expenses arising from:
Your use of the Services;
Your User Content;
Your violation of these Terms; or
Your violation of any law or third-party rights.
13. Termination
You may stop using the Services at any time.
We may suspend or terminate your access to the Services at any time if you violate these Terms or if we reasonably believe such action is necessary to protect the Services, users, or third parties.
Upon termination, your right to access the Services will cease.
14. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
15. Changes to These Terms
We may update these Terms from time to time.
Updated versions will become effective upon posting on our website or platform.
Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong.
Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
17. Contact
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
Email: legal@socialscale.ai
For Socialscale specifically, I’d also add a separate Data Processing Agreement (DPA) and Privacy Policy, since you’ll be storing creator data, social account data, campaign information, and AI-generated content. Those are often more important to enterprise customers than the ToS itself.