Terms of Service

Terms of Service

Effective Date: 1 November 2025
Last Updated: 13 August 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, APIs, and related services (collectively, the “Services”) operated by FRL Limited, doing business as Socialscale and Likedby (“Socialscale”, “Likedby”, “FRL”, “we”, “our”, or “us”).

By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

1. Services

Socialscale provides software and related services that enable businesses, agencies, creators, merchants, and other users to manage:

  • Creator collaborations

  • Affiliate and ambassador programs

  • Creator storefronts

  • Social commerce campaigns

  • Product catalogs

  • AI-generated content

  • Analytics and reporting

  • Creator recruitment and CRM

  • Content libraries

  • E-commerce integrations

  • Related marketing and commerce workflows

Likedby provides technology that allows consumers to discover products, creators, and storefronts, and enables brands and creators to participate in affiliate and social commerce programs.

We may modify, suspend, discontinue, or improve any part of the Services at any time.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use the Services.

If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Keeping your account information accurate and up to date.

  • All activities occurring under your account.

  • Promptly notifying us of any unauthorized access or security incident.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Acceptable Use

You agree not to:

  • Violate any applicable law or regulation.

  • Upload illegal, infringing, defamatory, fraudulent, harmful, or misleading content.

  • Upload malware, viruses, or malicious code.

  • Interfere with the operation, security, or availability of the Services.

  • Attempt unauthorized access to systems, accounts, or data.

  • Reverse engineer, scrape, or copy the Services except where permitted by law.

  • Use automated systems that negatively affect the Services.

  • Infringe the intellectual property or privacy rights of others.

  • Misrepresent your identity, affiliations, or authority.

We may investigate suspected violations and suspend or terminate accounts at our discretion.

5. User Content

You retain ownership of all content, information, data, media, prompts, campaign assets, creator information, and other materials you upload or submit (“User Content”).

You grant FRL Limited a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, transmit, modify where technically necessary, and otherwise use User Content solely for the purpose of:

  • Operating the Services

  • Providing requested functionality

  • Improving performance and security

  • Providing customer support

  • Creating backups

You represent that you have all necessary rights and permissions to submit User Content.

6. Merchant Data and Platform Integrations

Where merchants connect third-party platforms such as Shopify or other commerce systems, Socialscale processes connected store information solely to provide the Services.

The merchant remains the data controller of its customer data, while Socialscale acts as a data processor or service provider where applicable.

Use of connected platforms remains subject to those platforms’ own terms and policies.

7. Creator, Affiliate and Commerce Services

Socialscale and Likedby facilitate relationships between brands, creators, agencies, affiliates, merchants, and consumers.

Unless expressly stated otherwise:

  • FRL Limited is not a party to agreements between users.

  • FRL Limited is generally not the seller of products listed by brands.

  • Brands remain responsible for product listings, pricing, shipping, warranties, returns, refunds, taxes, and legal compliance.

  • Creators remain responsible for complying with advertising, disclosure, endorsement, tax, and consumer protection laws applicable in their jurisdiction.

Users are solely responsible for the content they publish and the agreements they enter into.

8. Orders and Purchases

Products purchased through Likedby or Socialscale are generally sold directly by participating brands or merchants.

Unless expressly identified otherwise:

  • Socialscale is not the seller of record.

  • Shipping, returns, refunds, warranties, exchanges, and customer support are governed by the applicable merchant’s policies.

  • Socialscale may assist users in identifying the appropriate merchant but is not responsible for fulfillment.

9. AI Features

The Services include features powered by artificial intelligence and machine learning.

AI-generated content may contain inaccuracies, omissions, or outdated information.

You remain solely responsible for:

  • Reviewing AI-generated outputs.

  • Verifying factual accuracy.

  • Ensuring legal compliance.

  • Obtaining any required approvals before publication or commercial use.

FRL Limited does not guarantee the accuracy or suitability of AI-generated outputs.

10. Fees and Payments

Certain Services require payment.

Subscription fees, transaction fees, usage-based charges, credits, and billing terms are described within the Services or an applicable order form.

Unless otherwise stated:

  • Fees are payable in advance.

  • Payments are non-refundable except where required by law.

  • We may suspend Services for overdue accounts.

  • Taxes are your responsibility unless stated otherwise.

11. Intellectual Property

The Services, including software, source code, algorithms, AI models, interfaces, trademarks, logos, graphics, databases, documentation, and related intellectual property are owned by FRL Limited or its licensors.

Except as expressly permitted, you may not:

  • Copy

  • Sell

  • License

  • Modify

  • Reverse engineer

  • Redistribute

  • Create derivative works

  • Exploit the Services for competing products

Nothing in these Terms transfers ownership of our intellectual property.

12. Third-Party Services

The Services integrate with third-party providers including:

  • Social media platforms

  • E-commerce platforms

  • Payment providers

  • AI providers

  • Analytics providers

  • Cloud hosting providers

We do not control or guarantee these third-party services and are not responsible for their availability, security, content, or functionality.

Your use of third-party services is governed by their respective terms.

13. Availability

We strive to provide reliable Services but do not guarantee uninterrupted, secure, or error-free operation.

We may:

  • Perform maintenance.

  • Release updates.

  • Modify functionality.

  • Remove features.

  • Suspend access where necessary.

14. Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRL LIMITED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • FRL LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

  • THIS INCLUDES LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, GOODWILL, OR REPUTATION.

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO FRL LIMITED DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain limitations, so portions of this section may not apply.

16. Indemnification

You agree to defend, indemnify, and hold harmless FRL Limited, its affiliates, directors, officers, employees, contractors, licensors, and service providers against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Services;

  • Your User Content;

  • Your products or services;

  • Your violation of these Terms;

  • Your violation of applicable law;

  • Your infringement of third-party rights.

17. Suspension and Termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate your account immediately where:

  • You violate these Terms.

  • Required by law.

  • Necessary to protect the Services or other users.

  • Fraud, abuse, or security concerns are suspected.

Upon termination, your right to access the Services immediately ends.

18. Privacy

Our processing of personal information is governed by our:

  • Privacy Policy

  • Cookie Policy

  • Data Processing Agreement (where applicable)

These documents are incorporated into these Terms by reference.

19. Changes to the Services

We continuously improve the Services and may introduce new features, modify existing functionality, or discontinue features without prior notice.

Your continued use of the Services constitutes acceptance of such changes.

20. Changes to These Terms

We may revise these Terms from time to time.

Updated versions become effective upon publication on our website or within the Services.

Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

22. Contact

FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong

Email: legal@socialscale.ai

Additional documents you should have (recommended)

Given Socialscale’s enterprise focus, AI functionality, Shopify integration, and creator data processing, I’d recommend adding these legal documents alongside the Terms:

  • Data Processing Agreement (DPA) (essential for GDPR and enterprise customers)

  • Subprocessor List (listing AWS, OpenAI, Anthropic, Google Cloud, Stripe, Shopify, etc.)

  • AI Acceptable Use Policy

  • Copyright & DMCA Policy / IP Complaint Policy

  • Creator Program Terms (for creators receiving commissions and payouts)

  • Merchant Terms (for brands using storefronts and campaigns)

  • API Terms (if you expose an API)

  • Service Level Agreement (SLA) (optional, for enterprise plans)

These are commonly requested during enterprise security and procurement reviews and will make onboarding much smoother.