Privacy Policy
1. About These Terms
These Creator Terms of Use ("Terms") govern your access to and use of the Socialscale Creator Hub (the "Platform"), operated by FRL Limited, trading as Socialscale ("Socialscale", "we", "us"). By creating an account, you (the "Creator", "you") agree to these Terms in full.
Socialscale operates as an intermediary between Creators and brand clients ("Brands"). When you participate in a campaign through the Platform, you are engaging with a Brand for whom Socialscale manages creator programs. All content rights granted through the Platform are granted to the applicable Brand, not to Socialscale, unless explicitly stated otherwise.
2. Eligibility
To use the Platform, you must:
Be at least 18 years old
Have the legal right to enter into binding agreements in your jurisdiction
Own or control the social media accounts you register with us
Not be prohibited from using the Platform under applicable law
3. Your Account
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at hello@socialscale.ai if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms.
4. Participating in Campaigns
When you accept a campaign through the Platform, you agree to:
Deliver the content described in the campaign brief by the specified deadline
Follow the Brand's creative guidelines and incorporate reasonable revision requests
Post and keep content live as directed, unless told otherwise in writing
Not delete, archive, or materially edit posted content without written approval
Campaign-specific terms (deliverables, fees, deadlines, brand name) are confirmed at the point of campaign acceptance within the Platform. Those details, together with these Terms, form the complete agreement for each campaign.
5. Content Ownership
When you create content for a campaign, all rights to that content transfer fully and permanently to the applicable Brand upon delivery. This includes:
The right to use, edit, republish, and license the content anywhere — including paid advertising
The right to use your name, handle, likeness, and voice in connection with the content
Rights that are worldwide, perpetual, royalty-free, and irrevocable
Work Made for Hire: To the extent permitted by law, content created under a campaign is a "work made for hire." If ownership does not transfer automatically, you assign all rights to the Brand effective immediately upon delivery.
The fee paid per campaign is your complete and final compensation. No additional royalties or residuals will be owed for any use of the content.
6. Your Content Warranties
For every piece of content you create through the Platform, you confirm that:
You own it and it does not infringe any third-party copyright, trademark, or other rights
It does not include unlicensed third-party music, footage, or images
Any people who appear in it have given you permission to include them
It is not false, misleading, defamatory, or illegal
It complies with all applicable laws and the rules of the platform it is posted on
7. Sponsorship Disclosure
You must clearly disclose any paid partnership when posting. Use the platform's built-in "Paid partnership" tag and include #ad or #sponsored in your caption or video, as required by FTC guidelines and applicable law. Non-compliance may result in campaign disqualification and withheld payment.
8. Payment
Fees for each campaign are communicated through the Platform before you accept the campaign. Payment will be made within the timeline stated in the campaign details, provided you have fully delivered approved content.
Taxes: You are solely responsible for all taxes on your earnings. Socialscale and the Brand will not withhold taxes on your behalf. You will receive a 1099 or equivalent tax document where required by law.
9. Conduct
You agree not to:
Make defamatory, disparaging, or harmful public statements about any Brand, Socialscale, or their products
Engage in behavior that brings serious public controversy or disrepute to you, a Brand, or Socialscale
Use the Platform for any unlawful purpose or in violation of any applicable regulations
Attempt to circumvent, hack, or interfere with the Platform or its security
Breach of this section may result in immediate account termination and forfeiture of any outstanding payment.
10. Confidentiality
Non-public information shared with you through the Platform — including campaign strategy, product details, pricing, and business plans — is confidential. You agree to:
Not share it with anyone outside the campaign
Use it only for completing your campaign deliverables
Not disclose the financial terms of any campaign to third parties
This obligation survives termination of your account.
11. Competing Content
Unless agreed otherwise in writing, you may work with other brands. However, for 30 days following a campaign post, you agree not to create or post content for a direct competitor of that Brand without prior written consent from Socialscale.
12. Your Responsibility
You agree to defend, indemnify, and hold harmless Socialscale, the applicable Brand, and their respective officers, employees, and agents from any third-party claims, damages, or legal costs arising from: (a) your breach of these Terms; (b) false or misleading content you created; (c) your negligence or misconduct; or (d) your failure to pay applicable taxes.
13. Termination
You may close your account at any time. We may suspend or terminate your account if you breach these Terms, with or without notice depending on severity. Termination does not affect the Brand's ownership of content already delivered, or any outstanding payment obligations.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you by email or through the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.
15. General
Governing Law: These Terms are governed by the laws of Hong Kong S.A.R.
Entire Agreement: These Terms, together with campaign-specific confirmations accepted through the Platform, constitute the complete agreement between you and Socialscale.
No Assignment: You may not transfer your rights or obligations under these Terms without our written consent.
Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
Survival: Sections 5 (Content Ownership), 6 (Warranties), 10 (Confidentiality), and 12 (Indemnification) survive account termination.
At Socialscale, we respect your privacy and your right to control your personal data.
If you would like to request deletion of your Socialscale account and associated personal information, please follow the steps below.
How to Request Deletion
Submit a Deletion Request
If you cannot access your account, please email:
privacy@socialscale.ai
Include:
Your full name
Email address associated with your account
Subject line: “Data Deletion Request”
We may request additional information to verify your identity before processing the request.
What Data Will Be Deleted
Upon approval of your request, we will delete or anonymize:
Account information
Profile information
Creator information
Campaign participation records
Uploaded content and files
Platform activity data
Connected social account data stored by Socialscale
What Data May Be Retained
We may retain certain information where required for:
Legal obligations
Tax and accounting requirements
Fraud prevention and security purposes
Dispute resolution
Enforcement of agreements
Any retained information will be kept only as long as required by applicable law.
Processing Time
We aim to process deletion requests within 30 days of verification.
Contact
If you have questions regarding data deletion, please contact:
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
Email: privacy@socialscale.ai
For app store compliance, I’d also add a URL such as:
https://socialscale.ai/data-deletion
Effective Date: 1 November 2025
This Privacy Policy explains how FRL Limited, doing business as Socialscale (“Socialscale”, “FRL”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when you use our websites, applications, and services (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Socialscale is operated by:
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
For privacy-related questions, contact:
Email: privacy@socialscale.ai
2. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Company name
Job title
Billing information
Account credentials
Campaign information
Creator profile information
Messages, comments, and communications submitted through the Services
Information Collected Automatically
When you use the Services, we may automatically collect:
IP address
Device information
Browser information
Operating system
Usage activity
Log data
Cookies and similar technologies
Information from Third Parties
We may receive information from third-party services connected to your account, including:
Social media platforms
E-commerce platforms
Advertising platforms
Payment providers
Analytics providers
The information received depends on the permissions granted by you and the settings of the relevant third-party service.
3. How We Use Information
We may use personal information to:
Provide and operate the Services
Create and manage accounts
Process payments
Manage creator collaborations and campaigns
Operate affiliate and storefront features
Provide customer support
Improve and develop the Services
Generate analytics and reporting
Communicate with users
Detect fraud, abuse, or security incidents
Comply with legal obligations
4. AI and Automated Processing
Socialscale may use artificial intelligence and automated systems to analyze content, creators, products, campaign performance, and other platform activities.
Information submitted to the Services may be processed by AI models and technology providers to generate recommendations, insights, content analysis, or other platform features.
Users remain responsible for reviewing AI-generated outputs before relying on or publishing them.
5. Sharing of Information
We do not sell personal information.
We may share information with:
Service providers and contractors
Payment processors
Cloud hosting providers
Analytics providers
AI technology providers
Professional advisors
Law enforcement or government authorities when required by law
Other users where functionality requires sharing (for example creator profiles, campaign participation, storefronts, or affiliate programs)
6. International Data Transfers
Your information may be processed and stored in Hong Kong and other countries where our service providers operate.
By using the Services, you acknowledge that information may be transferred to jurisdictions with different data protection laws than your country of residence.
Where required, we implement reasonable safeguards for such transfers.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations
We may retain aggregated or anonymized information indefinitely.
8. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights to:
Access your personal information
Correct inaccurate information
Delete personal information
Restrict certain processing
Object to certain processing
Receive a copy of your information
Requests may be submitted to privacy@socialscale.ai.
10. Cookies
We may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Analyze platform usage
Improve performance and security
You may manage cookies through your browser settings.
11. Children’s Privacy
The Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Services
The Services may contain links to or integrations with third-party services.
We are not responsible for the privacy practices or content of third-party services.
Users should review the privacy policies of those services separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will become effective upon posting on the website or platform.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact
If you have questions about this Privacy Policy or our data practices, please contact:
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
Email: privacy@socialscale.ai
Effective Date: 1 November 2025
This Privacy Policy explains how FRL Limited, doing business as Socialscale (“Socialscale”, “FRL”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when you use our websites, applications, and services (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Socialscale is operated by:
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
For privacy-related questions, contact:
Email: privacy@socialscale.ai
2. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Company name
Job title
Billing information
Account credentials
Campaign information
Creator profile information
Messages, comments, and communications submitted through the Services
Information Collected Automatically
When you use the Services, we may automatically collect:
IP address
Device information
Browser information
Operating system
Usage activity
Log data
Cookies and similar technologies
Information from Third Parties
We may receive information from third-party services connected to your account, including:
Social media platforms
E-commerce platforms
Advertising platforms
Payment providers
Analytics providers
The information received depends on the permissions granted by you and the settings of the relevant third-party service.
3. How We Use Information
We may use personal information to:
Provide and operate the Services
Create and manage accounts
Process payments
Manage creator collaborations and campaigns
Operate affiliate and storefront features
Provide customer support
Improve and develop the Services
Generate analytics and reporting
Communicate with users
Detect fraud, abuse, or security incidents
Comply with legal obligations
4. AI and Automated Processing
Socialscale may use artificial intelligence and automated systems to analyze content, creators, products, campaign performance, and other platform activities.
Information submitted to the Services may be processed by AI models and technology providers to generate recommendations, insights, content analysis, or other platform features.
Users remain responsible for reviewing AI-generated outputs before relying on or publishing them.
5. Sharing of Information
We do not sell personal information.
We may share information with:
Service providers and contractors
Payment processors
Cloud hosting providers
Analytics providers
AI technology providers
Professional advisors
Law enforcement or government authorities when required by law
Other users where functionality requires sharing (for example creator profiles, campaign participation, storefronts, or affiliate programs)
6. International Data Transfers
Your information may be processed and stored in Hong Kong and other countries where our service providers operate.
By using the Services, you acknowledge that information may be transferred to jurisdictions with different data protection laws than your country of residence.
Where required, we implement reasonable safeguards for such transfers.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal obligations
We may retain aggregated or anonymized information indefinitely.
8. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights to:
Access your personal information
Correct inaccurate information
Delete personal information
Restrict certain processing
Object to certain processing
Receive a copy of your information
Requests may be submitted to privacy@socialscale.ai.
10. Cookies
We may use cookies and similar technologies to:
Keep users logged in
Remember preferences
Analyze platform usage
Improve performance and security
You may manage cookies through your browser settings.
11. Children’s Privacy
The Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Services
The Services may contain links to or integrations with third-party services.
We are not responsible for the privacy practices or content of third-party services.
Users should review the privacy policies of those services separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will become effective upon posting on the website or platform.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact
If you have questions about this Privacy Policy or our data practices, please contact:
FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong
Email: privacy@socialscale.ai