Shipping Policy

Shipping Policy

Effective Date: 1 November 2025
Last Updated: 13 August 2026

This Shipping Policy explains how shipping and delivery are handled for purchases made through Likedby.com, Socialscale.ai, and related services operated by FRL Limited (“Socialscale”, “Likedby”, “we”, “our”, or “us”).

By placing an order through our Services, you agree to this Shipping Policy.

1. Overview

Socialscale provides technology that enables brands to sell products through creator storefronts, affiliate links, campaigns, and other commerce experiences.

Unless explicitly stated otherwise, Socialscale and Likedby are not the seller, shipper, or fulfillment provider. Products are sold and fulfilled by the participating brand or merchant.

2. Order Fulfillment

Orders placed through Likedby.com or Socialscale are fulfilled by the brand or merchant from whom you purchase the product.

The brand is responsible for:

  • Processing your order

  • Packing and shipping your order

  • Providing shipment tracking (where available)

  • Managing delivery

  • Handling shipping-related customer support

Shipping methods, delivery times, carriers, and shipping fees are determined by the brand.

3. Shipping Times

Estimated delivery times displayed during checkout or provided by the brand are estimates only.

Actual delivery times may vary due to factors including:

  • Carrier delays

  • Customs clearance

  • Weather conditions

  • Public holidays

  • High order volumes

  • Events outside the control of the brand or shipping carrier

Socialscale cannot guarantee delivery dates.

4. Shipping Costs

Shipping charges are determined by the brand or merchant and are displayed during checkout where applicable.

Shipping fees, taxes, customs duties, import charges, and other applicable fees are the responsibility of the customer unless otherwise stated by the seller.

5. International Shipping

Some brands may offer international shipping while others may only ship to selected countries or regions.

Availability, shipping costs, customs procedures, and import requirements vary depending on the destination and are determined by the selling brand.

Customers are responsible for complying with local import laws and paying any applicable customs duties, VAT, GST, or other taxes unless otherwise stated by the seller.

6. Lost, Delayed, or Damaged Shipments

If your shipment is delayed, lost, arrives damaged, or you receive the wrong item, please contact the brand or merchant that fulfilled your order.

The brand is responsible for investigating shipping issues, coordinating with the shipping carrier, and determining any replacement or refund in accordance with its own policies.

If you are unsure which brand fulfilled your order, you may contact us and we will help identify the appropriate merchant.

7. Order Tracking

Where available, shipment tracking information will be provided by the brand or merchant after your order has been processed.

Tracking availability depends on the shipping method and carrier selected by the seller.

8. Contact

If you have questions regarding your order or need assistance identifying the responsible merchant, you may contact us:

FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central
Hong Kong

Email: support@socialscale.ai