Return Policy

Returns & Refund Policy

Effective Date: 1 November 2025
Last Updated: 13 August 2026

This Returns & Refund Policy explains how returns, refunds, cancellations, and related matters are handled for purchases made through Likedby.com, Socialscale.ai, and related services operated by FRL Limited (“Socialscale”, “Likedby”, “we”, “our”, or “us”).

By placing an order through our Services, you agree to this policy.

1. Overview

Socialscale operates different types of commerce services. The return and refund process depends on how your purchase was made.

  • Purchases made through Likedby.com are generally fulfilled directly by the participating brand or merchant.

  • Purchases made through Socialscale (including creator storefronts, affiliate storefronts, campaigns, or other commerce features) are also fulfilled by the participating brand or merchant unless explicitly stated otherwise.

Socialscale and Likedby provide the technology platform but are generally not the seller of record.

2. Purchases from Brands

For purchases made through Socialscale or Likedby where the product is sold by a participating brand or merchant:

  • The brand’s own return, refund, exchange, shipping, and cancellation policies apply.

  • The brand is responsible for handling returns, refunds, warranties, defective products, exchanges, and customer support relating to the order.

  • Socialscale does not determine or override a brand’s return policy.

Customers should consult the brand’s website or contact the brand directly regarding return eligibility.

3. Creator Commissions

If a purchase is returned, refunded, cancelled, charged back, or otherwise reversed, any associated creator commissions, affiliate rewards, cashback, or referral rewards may also be reduced, cancelled, or reversed in accordance with the applicable program rules.

4. Digital Products and Services

Unless otherwise required by applicable law, purchases of digital products, subscriptions, platform services, software access, credits, or other digital services provided directly by Socialscale are generally non-refundable once access has been granted or the service has commenced.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect, or incomplete order, please contact the brand or merchant that fulfilled your order as soon as possible.

If you are unsure who fulfilled your order, you may contact us and we will help identify the responsible merchant.

6. Order Cancellations

Orders may only be cancelled if permitted by the applicable brand or merchant.

Once an order has been processed or shipped, cancellation may no longer be possible.

7. Refund Processing

Where a refund is approved by the seller:

  • Refunds are generally issued using the original payment method.

  • Processing times depend on the payment provider, financial institution, and the seller handling the refund.

  • Socialscale is not responsible for delays caused by banks, payment processors, or third-party merchants.

8. Contact

If you have questions regarding an order or need assistance identifying the appropriate merchant, you may contact us:

FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central
Hong Kong

Email: support@socialscale.ai