Effective Date: 1 November 2025

This Privacy Policy explains how FRL Limited, doing business as Socialscale (“Socialscale”, “FRL”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when you use our websites, applications, and services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Socialscale is operated by:

FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong

For privacy-related questions, contact:

Email: privacy@socialscale.ai

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Billing information

  • Account credentials

  • Campaign information

  • Creator profile information

  • Messages, comments, and communications submitted through the Services

Information Collected Automatically

When you use the Services, we may automatically collect:

  • IP address

  • Device information

  • Browser information

  • Operating system

  • Usage activity

  • Log data

  • Cookies and similar technologies

Information from Third Parties

We may receive information from third-party services connected to your account, including:

  • Social media platforms

  • E-commerce platforms

  • Advertising platforms

  • Payment providers

  • Analytics providers

The information received depends on the permissions granted by you and the settings of the relevant third-party service.

3. How We Use Information

We may use personal information to:

  • Provide and operate the Services

  • Create and manage accounts

  • Process payments

  • Manage creator collaborations and campaigns

  • Operate affiliate and storefront features

  • Provide customer support

  • Improve and develop the Services

  • Generate analytics and reporting

  • Communicate with users

  • Detect fraud, abuse, or security incidents

  • Comply with legal obligations

4. AI and Automated Processing

Socialscale may use artificial intelligence and automated systems to analyze content, creators, products, campaign performance, and other platform activities.

Information submitted to the Services may be processed by AI models and technology providers to generate recommendations, insights, content analysis, or other platform features.

Users remain responsible for reviewing AI-generated outputs before relying on or publishing them.

5. Sharing of Information

We do not sell personal information.

We may share information with:

  • Service providers and contractors

  • Payment processors

  • Cloud hosting providers

  • Analytics providers

  • AI technology providers

  • Professional advisors

  • Law enforcement or government authorities when required by law

  • Other users where functionality requires sharing (for example creator profiles, campaign participation, storefronts, or affiliate programs)

6. International Data Transfers

Your information may be processed and stored in Hong Kong and other countries where our service providers operate.

By using the Services, you acknowledge that information may be transferred to jurisdictions with different data protection laws than your country of residence.

Where required, we implement reasonable safeguards for such transfers.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

We may retain aggregated or anonymized information indefinitely.

8. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete personal information

  • Restrict certain processing

  • Object to certain processing

  • Receive a copy of your information

Requests may be submitted to privacy@socialscale.ai.

10. Cookies

We may use cookies and similar technologies to:

  • Keep users logged in

  • Remember preferences

  • Analyze platform usage

  • Improve performance and security

You may manage cookies through your browser settings.

11. Children’s Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Services

The Services may contain links to or integrations with third-party services.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those services separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will become effective upon posting on the website or platform.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact

If you have questions about this Privacy Policy or our data practices, please contact:

FRL Limited
2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central, Hong Kong

Email: privacy@socialscale.ai

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